Because Mock Exchange products are digital, all sales are final once files are downloaded.

We encourage you to check product details carefully before purchasing.

If you have trouble with your download, access to the editor, or run into any technical issue, please contact us at hello@mockexchange.co

Our team will make sure you get working files or help you resolve the problem quickly.

In rare cases where a file is corrupted or unusable, we’ll either replace it with a working version or issue store credit so you can choose another mockup you love.

We do not offer refunds for:

• Change of mind after purchase

• Accidental purchases

• Misunderstanding of what a mockup is (please see our FAQ page for more info)

Your satisfaction matters to us, so if something isn’t right, reach out—we’ll always work with you to make it right.