FAQ's
FAQ's
Welcome to our FAQ page! We’ve compiled answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to get in touch with us.
1. What are mockups, and how can I use them?
Mockups are editable design templates that allow you to showcase your work in a realistic setting. At Mock Exchange, our mockups can be used for social media posts, website images, Pinterest pins, email marketing, and more. Simply customise them with your own content to make your brand stand out.
2. How do I customise the mockups?
Customising our mockups is easy! Just follow these steps:
- Open the mockup file in Adobe Photoshop.
- Double-click the Smart Object layer named “YourDesignHere.”
- Place your design in the new window that opens.
- Save and close the window.
- Adjust any other settings, such as shading, to your liking.
3. What software do I need to use your mockups?
Our mockups are designed to be used with Adobe Photoshop. To ensure the best experience, we recommend using the latest version of the software.
4. Can I use these mockups for commercial purposes?
Yes! All of our mockups are available for commercial use, meaning you can use them in any projects related to your business or brand.
5. Do you offer refunds?
As our products are digital downloads, we typically do not offer refunds. However, if you encounter any issues with your purchase, please contact us, and we’ll do our best to assist you.
6. How do I download the mockups after purchase?
Once you complete your purchase, you’ll receive a download link via email. You can also access your downloads from your account page on our website.
7. Can I request custom mockups?
Currently, we do not offer custom mockups. However, we’re always expanding our collection, so feel free to get in touch with suggestions for future designs!
8. What if I have trouble using a mockup?
If you run into any issues or have questions about using a mockup, don’t hesitate to contact our support team. We’re here to help you get the most out of your purchase.
9. Are your mockups compatible with other design software?
Our mockups are specifically designed for Adobe Photoshop. While they may work in other software that supports PSD files, we recommend using Photoshop for the best results.
10. How often do you release new mockups?
We’re constantly working on new designs to keep our collection fresh and up to date. Be sure to subscribe to our newsletter or follow us on social media to stay informed about new releases!