Refund policy

Return Policy

Last Updated: 22 August 2024 

At Mock Exchange, we strive to provide high-quality digital products that meet your needs. Due to the nature of digital products, all sales are final. However, we understand that there may be exceptional circumstances, and we are committed to ensuring your satisfaction.

Digital Products:

• No Returns or Refunds: Once a digital product has been purchased and the download link has been sent, we do not offer refunds or exchanges. This is due to the intangible nature of digital products, where it is impossible to return the product.

Exceptional Circumstances:

While our standard policy is no returns or refunds, we understand that issues may arise. If you encounter a problem with your purchase, please contact our customer support team at hello@mockexchange.co within 14 days of your purchase. We will review your request on a case-by-case basis.

Eligibility for Review:

• Technical Issues: If you experience technical issues preventing you from accessing or using the product, we will work with you to resolve the problem. If the issue cannot be resolved, we may offer a refund or exchange.
• Incorrect Product: If you accidentally received the wrong product, please contact us immediately so we can rectify the issue.

How to Contact Us:

If you have any questions or concerns about your purchase, please reach out to us at hello@mockexchange.co. We aim to respond to all inquiries within 24-48 hours.

Changes to This Policy:

We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be reflected on this page, so please check back regularly for updates.